Refund Policy

This Refund Policy applies to all travel services booked through Idea Travel (By Travel Trend), including day trips, multi-day packages, Nile cruises, and all bespoke itineraries. Please read this policy carefully before confirming your booking.

All cancellations and refund requests must be submitted in writing via email to info@ideatravel.com or via WhatsApp at +20 101 071 3639. The date we receive your written cancellation request is the date used to calculate your applicable fee.

The following cancellation fees apply to all standard bookings, calculated as a percentage of the total booking value:

Note: For certain peak-season departures, special events, or third-party supplier bookings (e.g. Nile cruise cabins, luxury accommodation), different cancellation terms may apply. These will be clearly stated in your booking confirmation.

To cancel a booking, please contact us using one of the following methods:

• Email: info@ideatravel.com
• WhatsApp: +20 101 071 3639

Please include your booking reference number, lead traveller name, trip date, and the reason for cancellation. We will acknowledge your request within 1 business day and confirm the applicable fee and refund amount in writing.

Cancellations are not accepted verbally. A written record protects both you and us and ensures no misunderstanding about the cancellation date.

Once your cancellation has been confirmed and the applicable fee calculated, we will process your refund within 7–14 business days. Refunds are issued via the same payment method used for the original transaction.

Processing times may vary depending on your bank or payment provider. We are not responsible for any delays caused by your bank once the refund has been issued from our end.

Any non-refundable costs already incurred on your behalf — such as pre-paid permits, attraction tickets, or third-party reservations — will be deducted before your refund is calculated, regardless of the notice period.

The following are non-refundable under all circumstances:

• Entry tickets to archaeological sites, museums, or attractions (once purchased)
• Specially arranged permits (e.g. Valley of the Kings special access)
• Nile cruise cabins where the supplier has a strict no-refund policy (specified at booking)
• Any bespoke or personalised services commissioned specifically for your trip
• Travel insurance premiums (handled by a third party)

Where non-refundable third-party costs form part of your trip, we will clearly identify them in your booking confirmation so you are aware before you commit.

In the unlikely event that Idea Travel must cancel or significantly alter your trip due to circumstances beyond our reasonable control — including but not limited to natural disasters, civil unrest, government travel advisories, extreme weather, or pandemic-related disruptions — we will:

• Notify you as soon as practically possible
• Offer you an alternative trip of comparable value, or
• Provide a full refund of all payments made to us, less any unrecoverable third-party costs

We will never retain profit in the event of a force majeure cancellation. We are equally committed to being fair to our local suppliers who also bear real costs in these situations.

For any questions about our Refund Policy or to submit a cancellation request:

• Company: Idea Travel (By Travel Trend)
• Email: info@ideatravel.com
• WhatsApp: +20 101 071 3639