Privacy Policy

Welcome to Idea Travel, operated by Travel Trend. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or contact us to enquire about or book our travel services in Egypt.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing our website or submitting an enquiry, you consent to the practices described in this policy.

We collect information you provide directly to us, including when you:

• Submit a trip enquiry or booking request via our contact forms
• Contact us by email, phone, or WhatsApp
• Subscribe to our newsletter or promotional communications
• Interact with our website in any way that involves providing personal details

Information we collect automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, pages viewed, time spent on pages, and the referring URL. This is collected via Google Analytics and is used solely to improve our website experience.

Information we do not collect

We do not collect payment card numbers or financial information directly. Any payment processing is handled through secure, PCI-compliant third-party providers.

We use the information we collect to:

• Respond to your enquiries and provide travel quotations
• Process bookings and communicate trip details, itineraries, and logistics
• Send important pre-departure and operational information
• Improve our website, services, and customer experience
• Send occasional promotional emails if you have opted in (you may unsubscribe at any time)
• Comply with legal obligations where required

We will never use your personal information for purposes incompatible with those listed above without first seeking your consent.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Local guides, transport operators, and accommodation providers — strictly as required to deliver your booked experience
• Payment processors, solely to complete financial transactions
• Technology providers who host or operate our website

All third parties we work with are required to keep your information confidential and to use it only for the purpose for which it was shared. We do not permit them to use your data for their own marketing purposes.

We may also disclose your information where required by law, regulation, or legal proceedings.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Enquiry data from trips that did not proceed to booking is typically retained for up to 12 months. Booking records are retained for a minimum of 5 years for accounting and legal compliance purposes.

You may request deletion of your personal data at any time (see Your Rights below), subject to any legal obligations that require us to retain certain records.

You have the right to:

• Access — request a copy of the personal information we hold about you
• Rectification — ask us to correct any inaccurate or incomplete data
• Erasure — request that we delete your personal information, subject to legal obligations
• Restriction — ask us to limit how we use your data in certain circumstances
• Objection — object to our processing of your data for direct marketing purposes
• Portability — request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@ideatravel.com or via WhatsApp at +20 101 071 3639. We will respond within 30 days.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and to understand how visitors use our site.

We use the following types of cookies:

• Essential cookies — required for the website to function correctly
• Analytics cookies — via Google Analytics, to track aggregate usage patterns (anonymised)

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors without verifiable parental or guardian consent. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take prompt action to delete it.

For information about how we manage minors travelling with our services, please refer to our separate Children's Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us:

• Company: Idea Travel (By Travel Trend)
• Email: info@ideatravel.com
• WhatsApp: +20 101 071 3639